Terms of Service, Limited Warranty, Refunds & Returns, Privacy Policy
Limited Warranty Coverage Overview
This Limited Warranty does not override your statutory rights under applicable consumer protection laws. Claims may be filed under this warranty or through statutory rights. Valid only for products purchased through authorized channels, including:
- Official GameSync brand websites
- Approved online retailers
What’s Covered
- Products matching descriptions provided at purchase
- Products deemed reasonably satisfactory in quality
- Products fulfilling specific purposes promised during purchase
Warranty Duration
| Product Type | Warranty Period |
|---|---|
| Premium Chairs | 365 days from delivery |
| All Other Products | 30 days from delivery |
What’s Not Covered
- Minor cosmetic variations from product images
- Damage from improper assembly, misuse, or environmental factors
- Commercial/non-domestic use
- Moisture damage (e.g., hyperhidrosis)
- Unauthorized modifications or neglect
- Accidents, fire, water damage, or transportation by customer
How to Make a Claim
- Submit claims within 14 days of discovering defects
- Provide order number and clear defect photos via email or contact form
- Self-repair option: Free replacement parts shipped with instructions
- Out-of-warranty repairs incur fees (shipping, labor, customs)
Limitations & Exclusions
Warranty Transferability
Applies only to original purchaser. Subsequent owners receive products “as-is.”
Liability Cap
Maximum liability = purchase price paid. Excludes unlawful limitations (e.g., fraud, statutory consumer rights).
Regional Consumer Rights
Australia
Additional rights under Competition and Consumer Act 2010. Entitlements include replacements/refunds for major failures.
Canada
Quebec residents retain statutory guarantees under provincial consumer law (e.g., usability, reasonable durability).
European Union/UK
- France: 2-year defect presumption period
- Germany/Italy/Spain: 6-month defect presumption period
- UK/Ireland: Rights under Sale of Goods Acts
Governing Law
Claims governed by laws of the country where the purchase occurred.
Contact Support
Email: [email protected]
Return Policy
Refund & Return Policy
Applies to consumer purchases only. Commercial/B2B orders are final and non-refundable.
Key Requirements
- 30-Day Window: Returns accepted within 30 days of delivery
- Original Packaging: Must be undamaged with all parts included
- Condition: Products must be disassembled, unmarked, and in like-new condition
Fees & Responsibilities
| Fee Type | Details |
|---|---|
| Restocking Fee | Up to 50% of product price |
| Return Shipping | Customer responsibility (insurance recommended) |
| Damage/Missing Parts | Deductions applied based on inspection |
Refund Process
- Submit return request via support form
- Ship items with tracking within 7 days
- Inspection completed within 14 business days
- Refund issued via original payment method
Important Exclusions
- No returns for orders already shipped
- No refunds if packaging is damaged
- Commercial/B2B purchases excluded
Note: All return decisions are final. We recommend using shipping insurance to protect against damage/loss during transit.
Combined Protections
Your purchase is covered by both:
- Limited Warranty: For manufacturing defects
- Return Policy: For satisfaction guarantees (consumers only)